The customer is responsible for all shipping costs. We are not responsible for any damages that occur during shipping. However, we take great care in packing our shipments to help protect your items from damage, and will work with you to make sure you are 100% satisfied with your final product. Estimated ship date will be given to you upon request and/or when you make a purchase with us.
Production time is currently about 6-8 weeks plus shipping. For orders that are needed in less than 6 weeks, there will be a MINIMUM $50 rush fee. The rush fee will depend on the size of the order, time of production, design/pieces of the invitation, as well as our current work load. Please ask to get an accurate quote for a rush order, as all jobs will vary.
Samples are shipped via USPS First Class mail and do not include tracking. For invitation orders (not samples), tracking will be provided. Packages are shipped USPS Priority. Occasionally, we ship via FedEx Home delivery. We will ship the order for it to arrive by your needed by date, however we are not responsible for any delays, including but not limited to weather, that occur once the item has shipped.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments, nor are we required to refund orders lost in the mail. However, if an item is not delivered by the carrier, you must notify us within 30 days of the originally scheduled delivery date. Any decisions regarding whether or not to replace a lost item are within our sole discretion, upon timely notice
International orders: please allow time for shipping, as items may get held up in customs. We are not responsible for any delays that occur once the item has shipped. International taxes and fees may apply.
Due to the customization of orders, we do not offer refunds or exchanges once items have been printed and/or shipped. Deposits are non-refundable.
Once paper has been ordered, paper colors are final and will be subject to additional charges to change.