General Policies

Thank you so much for taking a look at our products! If you have any unanswered questions, concerns, or requests, please do not hesitate to contact us! We specialize in wedding invitations, but we can tackle any invitation need you have! Choose from one of our designs, or let us make something unique for your event! These are our General Shop Policies, but please see our Privacy Policy and Terms and Conditions pages for more information. 

Printed Invitations

SHOP HOURS

CZ Invitations is open from 9:00a CST to 5:00p CST, Monday - Friday. We are not open during the weekend or on holidays. 

ORDERING

  1. CZ Invitations is open from 9:00a CST to 5:00p CST, Monday - Friday. We are not open during the weekend or on holidays.

  2. Minimum of 50 invitations required; orders of less than 50 will have an additional set-up charge of $20-$40. See pricing information here.

  3. Once payment is received, we will begin working on your custom invitations. All quotes, estimates, and pricing are listed in USD.

  4. We require a $50 deposit to begin the design process, half of order total to be paid before ordering paper, and for it to be paid in full before printing. All Kansas orders will be charged 7.5% sales tax. To set up payments, please contact us. Submission of the form, timeline contract and deposit are required before starting the proofs. Once deposit has been placed and form & contract have been submitted, please allow one (1) week for first proof. Optional rush option available for 2 business day proofs. Rush option is a $65 deposit, however only $50 of that is applied to your order. $15 is the rush fee to receive the proofs sooner than normal

QUOTATION

  1. A quote is good for 30 days, as prices are subject to change. All quotes, estimates, and pricing are listed in USD. 

  2. You have the right to ask for a quote or an updated quote at anytime.

  3. Changes in the order, at any point, will likely change the quoted price.

  4. Rush Fees are not always listed on the quote, but will be quoted and applied based on the projects date (if applicable). The reason rush fees are not listed on the quote is because they are based on when the form and this contract is complete.

  5. Due to the time it make changes, we respectfully request that you send any quotation changes at least three (3) business days before final payment is due. While we will always do our best to accommodate, we are not responsible for delays due to late payments caused by last minute changes on the end of the client.  

TIMELINE

  1. Orders take 6-8 weeks on average, which includes proofs, printing, and assembly (if applicable). Orders needed in less than 6 weeks will require a MINIMUM rush fee of $50. Our ability to complete rush orders and the fee amount depends on the invitation style, assembly option, and our current workload. Orders including foil stamping will require a longer order timeline.

  2. Typically, the quickest that we can complete any order is 3 weeks, which will require a MINIMUM rush fee of $50. Please note that for rush orders that are 3 weeks (or less, in the event we are able to accommodate such an order), full balances must be paid within 5 business days for orders that do not include laser cut products, and 1-3 business days for orders that do include laser cut products.

PROOFS

  1. Final payment and proof approval must be received 10 days prior to your needed by date (International Orders different, see below). Late payments and/or proof approval may result in receiving your order later than your requested date.

  2. Proofs will be uploaded to your portal for your approval. It is your responsibility to view the individual documents uploaded, in addition to the proof mock up.  

  3. We do offer unlimited proofs. While we are happy to make changes until your proofs are perfect, please note that additional changes to proofs after dates specified below, will result in delays.

  4. Please allow up to three (3) business days to receive you proof updates.

  5. Due to the time it make changes, we respectfully request that you send any proof changes at least three (3) business days before final proof approval. While we will always do our best to accommodate, we are not responsible for proof approvals being submitted late due to last minute changes on the end of the client.

  6. We are able to do invitations in any language. Please note that for doing split orders (more than one language), there will be a set-up fee of $20 per additional language. For languages other than English, we need the exact wording to be sent to us. Because we only speak English, you are 100% responsible for wording and proofreading.

PRINTING

  1. Once final approval has been given, we will start the printing and assembling process. This means, once we receive final approval we are not responsible for any typos or errors. Such errors include, but are not limited to: spelling, capitalization, spacing and punctuation. We recommend that you have a few friends or family members read it over before sending us your approval to avoid any errors. Once you approve your final proofs, no changes can be made.

  2. We highly recommend seeing a pre-preprinted sample or ordering swatches from us before your final order. All computer monitors and printers display colors differently. Seeing a paper sample or color swatch will ensure that you are getting the colors you are wanting. We no longer offer hard copies of samples, but you will receive a digital mock up if your invitation suite.

  3. We no longer offer custom samples at any time.

  4. We cannot print light colors on dark paper. We do not offer white ink printing. We do not recommend dark envelope colors as it can be hard to read the addresses. If you are having a calligrapher address your envelopes, please make sure they offer light color ink for dark color envelopes. Also, be sure to check their envelope liner policy as some require no envelope liners at the time of addressing.

  5. At this time, we do not offer letterpress or thermography.

  6. For guest list printing, we require that you send us an Excel document with your guest addresses. We have a template we will send you for this option. Addresses will be printed exactly as you type them on the template.

REPRINTS

  1. We are able to accommodate reorders in the event that you need extra invitations, however, a minimum of 10 invitations will be required for all re-orders. Reorders that are needed in less than 3 weeks will require a minimum $50 rush fee. For other reorders, please contact us for an accurate quote and possible set-up fees.

  2. During busy seasons, we cannot guarantee reprint timelines due to our workload.

  3. To avoid set-up fees, delays, etc., please always order extra invitations.

ASSEMBLY

  1. Envelope liners are DIY unless upgraded. If you order a sample from us that has an envelope liner, it will arrive assembled, however, custom orders are DIY unless upgraded.

SHIPPING

  1. Shipping is the clients responsibility. Please ask for a quote. Shipping prices are generally about $15-$25 for US shipping and $50 for international shipping. Orders are shipped via USPS or FedEx, whichever is quickest and cheapest. Generally orders take 1-3 days to arrive once shipped.

  2. CZ Invitations is not responsible for delays or damage that may occur during shipping, however, we take great care in packing your orders to prevent damage.

  3. We ask that you check your order within three (3) business days of receiving the package. Please double check to make sure everything is correct, and notify us immediately of anything you believe to be an error. While we work diligently to ensure that orders are shipped with the correct quantities, products, and services, we understand that mistakes can happen. Notifying us of any discrepancies will allow us to fix any errors that may have occurred. We ask that you notify us within those three (3) business days to prevent further delays in your order if possible.

  4. Production time is currently about 6-8 weeks plus shipping. For orders that are needed in less than 6 weeks, there will be a MINIMUM $50 rush fee. The rush fee will depend on the size of the order, time of production, design/pieces of the invitation, as well as our current workload. Please ask to get an accurate quote for a rush order, as all jobs will vary.

  5. Samples are shipped via USPS First Class mail and do not include tracking. For invitation orders (not samples), tracking will be provided. Packages are shipped USPS Priority. Occasionally, we ship via FedEx Home delivery. We will ship the order for it to arrive by your needed by date, however we are not responsible for any delays, including but not limited to weather, that occur once the item has shipped.

LASER CUT PRODUCTS

  1. During the laser cutting process, due to the heat of the laser, something called hazing may occur. This may cause a slight darkening/discoloration of the paper, especially when laser cutting light colors. Please keep this in mind when ordering laser cut pockets, petal folds, belly bands, etc. If you are interested in ordering a light color with a laser cut design, we highly recommend ordering a sample. CZ Invitations will not grant refunds or exchanges for dissatisfaction of a laser cut product due to hazing.

  2. Please note that if your order includes any laser cut products (pockets, petal folds, belly bands, etc.), once colors and number have been confirmed, we will not be able to change your order. Doing so will result in additional fees and charges. This is because all laser cut products are custom orders. If you are concerned about colors, quality, etc., please order a sample from our gallery, and request color swatches to ensure you are satisfied with your final selection.

  3. For the Laser Cut Petal Fold invitations, belly bands will be available with DIY assembly only.


INTERNATIONAL ORDERS (only applicable for orders being shipped outside of the United States)

  1. Final payment and proof approval must be received 15 business days prior to your needed by date. Late payments and/or proof approval may result in receiving your order later than your requested date.

  2. Once international orders are shipped from our facility, they may be subject to customs' inspections or delays once they reach the country of the shipping destination.

  3. CZ Invitations is not responsible for extra charges or taxes required by that destination country.

  4. Please allow time for shipping, as items may get held up in customs. We are not responsible for any delays that occur once the item has shipped. International taxes and fees may apply.


REFUNDS/CANCELLATIONS

  1. Rush order fees are nonrefundable. This is due to the additional time and effort spent on meeting the early delivery request. Our team works diligently to deliver your order on the date requested, which is why we do not offer refunds on rush fees. Even in the event that proof approval, payments, or other delays on the client's end are not received in accordance with the rush timeline causing a later delivery date, the rush fee associated with that order will still not be refunded.

  2. We do not refund deposits. We do not offer refunds because of the time spent designing and setting up your order. We work very hard on your order, starting as soon as the deposit is received. Once paper has been ordered, refunds will not be provided.

  3. Due to the customization of orders, we do not offer refunds or exchanges once items have been printed and/or shipped.

  4. Once paper has been ordered, paper colors are final and will be subject to additional charges to change or cancel.

CONTENT RELEASE

  1. All invitation images on this website are our content and designs. When ordering your invitations, you agree that even though you are purchasing the design, said designs belong to CZ Invitations, LLC. Therefore, CZ Invitations, LLC has the right to use your invitations for promotional items including but not limited to: Listing the design for sale on our website, etsy, or other channels, pinterest, instagram, Facebook, email marketing, etc. If you do not wish for us to use your invitations on social media or promotion, please let us know at the time of purchasing. Pictures would never include personal information such as personal mailing address.

CLIENT RESPONSIBILITIES (this is what is expected of you!)

  1. You are expected to respond to emails in a timely manner. We understand that things do come up and being able to respond right away is not possible. Just as we are busy, we know you are too. We do, however, expect to have an open line on communication.

    1. We expect responses in three (3) business days, just as we will do our best to respond do you in three days or less.

  2. You are expected to ask questions if something is unclear. We do not want these invitations to be delivered less than perfect, so if you’re questioning something, please just ask. We have a team here to help answer your questions via email (or chat on our website). We try to make things as clear as possible, but if something is written and signed, we are not responsible for you not knowing what it is that you signed.

  3. You are expected to make payments and approve proofs/colors as outlined below. We have many other orders than may be affected if you push your date by not completing said actions as outlined.

  4. You are expected to let us know if your timeline changes. We will do our best to accommodate your new timeline, but dates are on a first come, first serve basis. Of course, you, as a current client will be considered first over potential incoming clients.


If you are unable to complete the above, we reserve the right to cancel your order. While to date, we have never canceled an order, please understand that we cannot continue the process without payment and/or clear communication.

Shop policies, prices, and product availability are subject to change at any time, without notice.

Digital Invitations

SHOP HOURS

CZ Invitations is open from 9:00a CST to 5:00p CST, Monday - Friday. We are not open during the weekend or on holidays. 

ORDERING

  1. We require a payment in full before starting on proofs.

  2. Submission of the form, this contract and deposit are required before starting the proofs.

  3. Once deposit has been placed and form & contract have been submitted, please allow three (3) business days for first proof. Optional rush options available for 1-2 business day proofs.

TIMELINE

  1. Please allow 1-3 business days to receive the first round of proofs and each subsequent proof.

  2. If you need a rush order, it must be purchased at the time of checkout.

    1. $50 rush fee for two business days between proofs

    2. $100 rush fee for same business day-1 business day between proofs

PROOFS

  1. Three rounds of proofs are included in the package price, additional proofs or changes after the third proof will require a $25 fee per proof, and will be billed prior to sending additional proofs. Once payment is received, proof will be sent.

  2. Please allow up to three (3) business days to receive you proof updates.

  3. We are able to do invitations in any language. For languages other than English, we need the exact wording to be sent to us. Because we only speak English, you are 100% responsible for wording and proofreading. Only one language per order. If you need multiple languages, you will have to place two orders.

  4. Invitations cannot be edited by the client.

  5. All fonts included in the CZ Invitations, LLC 2019 Font Book are included in the designs, however we cannot alter other aspects of the designs. Most colors (other than font) that you see are what are offered at this time. Font colors can change.

  6. Document sizes will be chosen at checkout. Once proofs have begun, sizes cannot change.

  7. Once proofs are approved or you have reached your maximum number of proofs, final proofs will be set up for printing and will be sent to you via Google or Dropbox link.

  8. To approve proofs, please confirm by responding to the email with "approved" and we will begin setting up the files for print.

PRINTING

  1. This is a digital item and no items will be printed and/or shipped to you.

  2. You, the client are responsible for printing your invitations. CZ Invitations, LLC does not offer printing services for our digital download designs. We do, however, have a recommended paper supplier and professional printer.

  3. With this purchase, you are able to print an unlimited number of items that you need, however you cannot alter designs or use any part of the images to make your own pieces.

  4. If you are printing the invitations at home, we recommend testing out different paper (texture, colors, etc.) before printing them all. If you are having them professionally printed, you should request a proof from your printers.

  5. CZ Invitations, LLC is not responsible for any additional costs, set-up, or trouble shooting that may occur once you, the client, have received the designs that have been set up and finalized for print.

  6. All screens and monitors display colors differently, and CZ Invitations, LLC is not responsible for any variance in color including, but not limited to going from screen to print.

  7. All printers, paper, and computer programs are different. CZ Invitations, LLC cannot provide tech support or give guidance on your printers or computers, as we are not the expert on all makes and models.

  8. Please notify us before signing your contract if you have any specifications for size, set-up, etc. for printing or your proofs. A $10 set-up fee will be required for any changes that you request in size, set-up, etc. after proofs have already been started.

    1. Should you select that you will print the invitations at home, below are the files you will receive unless specifying otherwise.

      1. Invitations will be two-up on an 8.5x11 inch file (with 1/8 inch bleed if necessary)

      2. Inserts will be four-up on an 8/5x11 inch file

      3. You will also receive the invitation (5x7 inch or 4.5x6.5 inch) and inserts (3.5x5 inch) individually.

    2. Should you select that you will have the invitations printed through a professional printer, below are the files you will receive unless specifying otherwise.

      1. Invitations (5x7 inch or 4.5x6.5 inch) with an 1/8 inch bleed (if necessary).

      2. Insert (3.5x5 inch) with an 1/8 inch bleed (if necessary).

SHIPPING

  1. No Shipping is included in this purchase. We will not be physically shipping you any items.

REFUNDS/CANCELLATIONS

  1. Rush order fees are nonrefundable. This is due to the additional time and effort spent on meeting the early delivery request. Our team works diligently to deliver your order on the date requested, which is why we do not offer refunds on rush fees. Even in the event that proof approval, payments, or other delays on the client's end are not received in accordance with the rush timeline causing a later delivery date, the rush fee associated with that order will still not be refunded.

  2. Due to the customization of orders, we do not offer refunds or exchanges once proofs have been sent. 

    1. We do not offer refunds because of the time spent designing and setting up your order. We work very hard on your order, starting as soon as the deposit is received. 

    2. If refund is requested before proofs have been sent, 75% refund will be issued. 

CONTENT RELEASE

  1. All invitation images on this website are our content and designs. When ordering your invitations, you agree that even though you are purchasing the design, said designs belong to CZ Invitations, LLC. Therefore, CZ Invitations, LLC has the right to use your invitations for promotional items including but not limited to: Listing the design for sale on our website, etsy, or other channels, Pinterest, instagram, Facebook, email marketing, etc. If you do not wish for us to use your invitations on social media or promotion, please let us know at the time of purchasing. Pictures would never include personal information such as personal mailing address.

COPYRIGHT

  1. All digital downloads are for personal use only. They may not be sold or distributed.

  2. Invitations cannot be edited by the client in any way and can only be used for the intended purpose of wedding invitations. 

  3. You cannot edit, change, reuse, or repurpose any part of said design for any reason. 

RELEASE OF RESPONSIBILITY

  1. Once we get the emails with the word "Approved", or you state that they are ready to be set up for print in your own words, CZ Invitations, LLC is released of all responsibility in regards to printing. You acknowledge that you are to print these on your own, and therefore take on the risk of having colors and images appearing differently than they do on screen. If you are working with a specific printer and need them set up a certain way, please let us know prior to signing the contract. 

  2. CZ Invitations, LLC is released of all responsibility in regards to any typos or errors. Such errors include, but are not limited to: spelling, capitalization, and punctuation. We recommend that you have a few friends or family members read it over before sending us your approval to avoid any errors. Once you approve your proofs, no changes can be made.

CLIENT RESPONSIBILITIES (this is what is expected of you!)

  1. You are expected to respond to emails in a timely manner. We understand that things do come up and being able to respond right away is not possible. Just as we are busy, we know you are too. We do, however, expect to have an open line on communication. Even if you need time to talk to your vendor, partner, etc., please acknowledge our email and let us know that you will get back to us shortly! 

    1. We expect responses in three (3) business days, just as we will do our best to respond to you in three days or less. 

  2. You are expected to ask questions if something is unclear. We do not want these invitations to be less than perfect, so if you’re questioning something, please just ask. We have a team here to help answer your questions via email (or chat on our website). We try to make things as clear as possible. 

If you are unable to complete the above, we reserve the right to cancel your order. To date, we have never canceled an order, but please understand that we cannot continue the process without payment and/or clear communication. Cancellation will not result in a refund. 

Shop policies, prices, and product availability are subject to change at any time, without notice.