General Policies

Thank you so much for taking a look at our products! If you have any unanswered questions, concerns, or requests, please do not hesitate to contact us! We specialize in wedding invitations, but we can tackle any invitation need you have! Choose from one of our designs, or let us make something unique for your event! These are our General Shop Policies, but please see out Privacy Policy and Terms and Conditions pages for more information. 

General Policies:

CZ Invitations is open from 9:00a CST to 5:00p CST, Monday - Friday. We are not open during the weekend or on holidays. 

Minimum of 50 invitations required; orders of less than 50 will have an additional set-up charge of $20-$40. See pricing information here.

A quote is good for 30 days, as prices are subject to change. Once payment is received, we will begin working on your custom invitation. All quotes, estimates, and pricing are listed in USD. 

We require a $50 deposit to begin the design process, half of order total to be paid before ordering paper, and for it to be paid in full before printing. All Kansas orders will be charged 7.5% sales tax. To set up payments, please contact us. Submission of the form, timeline contract and deposit are required before starting the proofs. Once deposit has been placed and form & contract have been submitted, please allow one (1) week for first proof. Optional rush option available for 2 business day proofs. Rush option is a $65 deposit, however only $50 of that is applied to your order. $15 is the rush fee to receive the proofs sooner than normal.

Orders take 6-8 weeks on average, which includes proofs, printing, and assembly (if applicable). Orders needed in less than 6 weeks will require a MINIMUM rush fee of $50. Our ability to complete rush orders and the fee amount depends on the invitation style, assembly option, and our current workload. 

We do have a minimum order quantity of 50 invitations. Should you need less than 50 invitations, we can accommodate your order; however, it will require a set up fee. ($40 for 1-10 invitations, $30 for 11-20 invitations, $25 for 21-35 invitations, and $20 for 36-49 invitations). 

Invitation policies and specifications:

It is free to change colors and fonts! Visit our FAQ to find out more. 

We highly recommend seeing a pre-preprinted sample or ordering swatches from us before your final order. All computer monitors and printers display colors differently. Seeing a paper sample or color swatch will ensure that you are getting the colors you are wanting. We not longer offer hard copies, but you will receive a digital mock up if your invitation suite.

Envelope liners are DIY unless upgraded. If you order a sample from us that has an envelope liner, it will arrive assembled, however, custom orders are DIY unless upgraded. 

Once final approval has been given, we will start the printing and assembling process. This means, once we receive final approval we are not responsible for any typos or errors. Such errors include, but are not limited to: spelling, capitalization, and punctuation. We recommend that you have a few friends or family members read it over before sending us your approval to avoid any errors. Once you approve your final proofs, no changes can be made. 

Final payment and proof approval must be received 10 days prior to your needed by date (International Orders different, see below). Late payments and/or proof approval may result in receiving your order later than your requested date.  

We are able to accommodate reorders in the event that you need extra invitations, however, a minimum of 10 invitations will be required for all re-orders. Reorders that are needed in less than 3 weeks will require a minimum $50 rush fee. For other reorders, please contact us for an accurate quote and possible set-up fees. 

We cannot print light colors on dark paper. We do not offer white ink printing. We do not recommend dark envelope colors as it can be hard to read the addresses. If you are having a calligrapher address your envelopes, please make sure they offer light color ink for dark color envelopes. Also, be sure to check their envelope liner policy as some require no envelope liners at the time of addressing. 

At this time, we do not offer letterpress or thermography

For guest list printing, we require that you send us an Excel document with your guest addresses. We have a template we will send you for this option. Addresses will be printed exactly as you type them on the template. 

We are able to do invitations in any language. Please note that for doing split orders (more than one language), there will be a set-up fee of $20 per additional language. For languages other than English, we need the exact wording to be sent to us. Because we only speak English, you are 100% responsible for wording and proofreading. 

Typically, the quickest that we can complete any order is 3 weeks, which will require a MINIMUM rush fee of $50. Please note that for rush orders that are 3 weeks (or less, in the event we are able to accommodate such an order), full balances must be paid within 5 business days for orders that do not include laser cut products, and 1-3 business days for orders that do include laser cut products. 

If your order includes guest address printing, we require that the guest addresses are sent in an Excel spreadsheet. We have a template we supply for this purpose. If you have your addresses already typed out in an excel file, feel free to send that to us before redoing it in our template, if we can make what you have work, we will. 

This is only applicable to laser cut products. During the laser cutting process, due to the heat of the laser, something called hazing may occur. This may cause a slight darkening/discoloration of the paper, especially when laser cutting light colors. Please keep this in mind when ordering laser cut pockets, petal folds, belly bands, etc. If you are interested in ordering a light color with a laser cut design, we highly recommend ordering a sample. CZ Invitations will not grant refunds or exchanges for dissatisfaction of a laser cut product due to hazing.

Please note that if your order includes any laser cut products (pockets, petal folds, belly bands, etc.), once colors have been confirmed and paper has been ordered, we will not be able to change your order. Doing so will result in additional fees and charges. This is because all laser cut products are custom orders. If you are concerned about colors, quality, etc., please order a sample from our gallery, and request color swatches to ensure you are satisfied with your final selection. 

For the Laser Cut Petal Fold invitations, belly bands will be available with DIY assembly only. 

Shipping is the clients responsibility. Please ask for a quote. Shipping prices are generally about $15-$25 for US shipping and $50 for international shipping. Orders are shipped via USPS or FedEx, whichever is quickest and cheapest. Generally orders take 1-3 days to arrive once shipped. CZ Invitations is not responsible for delays or damage that may occur during shipping, however, we take great care in packing your orders to prevent damage.

International Orders. This is only applicable for orders that will be shipped outside of the United States. Final payment and proof approval must be received 15 days prior to your needed by date. Late payments and/or proof approval may result in receiving your order later than your requested date. Once international orders are shipped from our facility, they may be subject to customs' inspections or delays once they reach the country of the shipping destination. CZ Invitations is not responsible for any delays, extra charges, or taxes required by that destination country.

Rush order fees are nonrefundable. This is due to the additional time and effort spent on meeting the early delivery request. Our team works diligently to deliver your order on the date requested, which is why we do not offer refunds on rush fees. Even in the event that proof approval, payments, or other delays on the client's end are not received in accordance with the rush timeline causing a later delivery date, the rush fee associated with that order will still not be refunded. 

We ask that you check your order within three (3) business days of receiving the package. Please double check to make sure everything is correct, and notify us immediately of anything you believe to be an error. While we work diligently to ensure that orders are shipped with the correct quantities, products, and services, we understand that mistakes can happen. Notifying us of any discrepancies will allow us to fix any errors that may have occurred. We ask that you notify us within those three (3) business days to prevent further delays in your order if possible. 

Cancellation: We do not refund deposits. We do not offer refunds because of the time spent designing and setting up your order. We work very hard on your order, starting as soon as the deposit is received. Once paper has been ordered, refunds will not be provided. 

Content Release: All invitation images on this website are our content and designs. When ordering your invitations, you agree that even though you are purchasing the design, said designs belong to CZ Invitations, LLC. Therefore, CZ Invitations, LLC has the right to use your invitations for promotional items including but not limited to: Listing the design for sale on our website, etsy, or other channels, pinterest, instagram, Facebook, email marketing, etc. If you do not wish for us to use your invitations on social media or promotion, please let us know at the time of purchasing. Pictures would never include personal information such as personal mailing address.

Shop policies, prices, and product availability are subject to change at any time, without notice.